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This section lists the hardware and software requirements for model-driven apps and mobile device client applications.

Web application hardware requirements

Microsoft Edge Mac Requirements

3 Check requirements for individual apps, such as Customer Service Hub application requirements. Microsoft Internet Explorer 11 support is deprecated. We recommend that you use Microsoft Edge. More information: Deprecation announcement.

The following table lists the minimum and recommended hardware requirements for the web application.

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ComponentMinimumRecommended
Processor1.9 gigahertz (GHz) x86- or x64-bit dual core processor with SSE2 instruction set3.3 gigahertz (GHz) or faster 64-bit dual core processor with SSE2 instruction set
Memory2-GB RAM4-GB RAM or more
DisplaySuper VGA with a resolution of 1024 x 768Super VGA with a resolution of 1024 x 768

Running model-driven apps on a computer that has less than the recommended requirements may result in inadequate performance. Additionally, satisfactory performance may be experienced running systems that use a different hardware configuration than those published here—for example, a system with a modern quad-core processor, lower clock speed, and more RAM.

Network requirements

Model-driven apps are designed to work best over networks that have the following elements:

  • Bandwidth greater than 50 KBps (400 kbps)

  • Latency under 150 ms

Notice that these values are recommendations and don’t guarantee satisfactory performance. The recommended values are based on systems using out-of-the box forms that aren’t customized. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs. More information: Verify network capacity and throughput for clients

Supported versions of Internet Explorer and Microsoft Edge

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The following table describes the Windows and Internet Explorer or Microsoft Edge versions supported for use with model-driven apps.

Windows versionInternet Explorer 10Internet Explorer 112Microsoft Edge
Windows 10Not supported1Not supportedSupported
Windows 8.1Not supported1Not supportedNot supported
Windows 8Not supportedNot supported1Not supported
Windows 7Not supportedNot supportedNot supported

1 This version of Windows doesn’t support the version of Internet Explorer. More information: Internet Explorer 11 – FAQ for IT Pros
2 Check requirements for individual apps, such as Customer Service Hub application requirements. Microsoft Internet Explorer 11 support is deprecated. We recommend that you use Microsoft Edge. More information: Deprecation announcement

Important

Microsoft Edge Mac Requirements

Although you may be able to use Internet Explorer 8, Internet Explorer 9, or an Internet Explorer and Windows combination that is not supported in the previous table, those web browsers are not recommended and are not supported with model-driven apps.

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

Supported non-Internet Explorer web browsers

The web application can run in any of the following web browsers running on the specified operating systems:

  • Mozilla Firefox (latest publicly-released version) running on Windows 10, Windows 8.1, Windows 8, or Windows 7

  • Google Chrome

    • Google Chrome (latest publicly-released version) running on Windows 10, Windows 8.1, Windows 8, Windows 7, or Google Nexus tablet
    • Google Chrome (latest publicly-released version) running on the two latest publicly-release Mac OS versions
  • Apple Safari (latest publicly-released version) running on the two latest publicly-release Mac OS versions, or Apple iPad

To find the latest release for these web browsers, visit the software manufacturer’s website.

Important

  • Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.
  • Mozilla Firefox ESR (Extended Support Release) versions aren’t supported.

Supported versions of Office

To use model-driven apps and customer engagement apps (such as Dynamics 365 Sales and Customer Service) with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the web application:

  • Microsoft 365

  • Office 2016

  • Office 2013

  • Office 2010

For full Microsoft 365 feature integration with Dynamics 365 and Customer Engagement (on-premises), you'll need Microsoft 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Microsoft 365 Enterprise E5. Other Microsoft 365 plans are not supported. For more information on licensing and pricing, see: Mac drivers update.

  • Dynamics 365 pricing

Printing reports

The Reporting ServicesMicrosoft ActiveX control is required to print reports. If you try to print a report and the control isn’t installed, you’ll be prompted to install it. The installer package is named RSClientPrint.cab and can found on the SQL Server Reporting Services server at <drive>:Program filesMicrosoft SQL Server<MSSQL>Reporting ServicesReportServerbin.

Transport Layer Security (TLS) requirement

Web browsers and other client applications that use Transport Layer Security (TLS) versions earlier than TLS 1.2 won't be able to connect to their Dynamics 365 (online) environments and the admin center.

For more information, see this blog post: TLS 1.2 support at Microsoft

See also

Note

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This section lists the hardware and software requirements for the Dynamics 365 Customer Engagement (on-premises) and Dynamics 365 web and mobile device client applications.

Customer Engagement (on-premises) web application hardware requirements

The following table lists the minimum and recommended hardware requirements for the Customer Engagement (on-premises) web application.

ComponentMinimumRecommended
Processor1.9 gigahertz (GHz) x86- or x64-bit dual core processor with SSE2 instruction set3.3 gigahertz (GHz) or faster 64-bit dual core processor with SSE2 instruction set
Memory2-GB RAM4-GB RAM or more
DisplaySuper VGA with a resolution of 1024 x 768Super VGA with a resolution of 1024 x 768

Running Customer Engagement (on-premises) on a computer that has less than the recommended requirements may result in inadequate performance. Additionally, satisfactory performance may be experienced running systems that use a different hardware configuration than those published here—for example, a system with a modern quad-core processor, lower clock speed, and more RAM.

Network requirements

Customer Engagement (on-premises) is designed to work best over networks that have the following elements:

  • Bandwidth greater than 50 KBps (400 kbps)

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  • Latency under 150 ms

Notice that these values are recommendations and don’t guarantee satisfactory performance. The recommended values are based on systems using out-of-the box forms that aren’t customized. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs. More information: Verify network capacity and throughput for Dynamics 365 for Customer Engagement apps clients

Network requirements when you use Customer Engagement (on-premises) interactive service hub experience

The Customer Engagement (on-premises)interactive service hub experience is designed to work best over networks that have the following elements:

  • Bandwidth greater than 1Megabit per second (125 KBps/Kilobyte per second)

  • Latency under 150 ms

Notice that the suggested network requirements include the metadata download needed for first run or newly published customizations. The Customer Engagement (on-premises) interactive service hub typically requires more bandwidth when metadata has to be downloaded. These values are recommendations and don’t guarantee satisfactory performance. The values are based on systems using uncustomized, out-of-the box forms. If you significantly customize the out-of-box forms, we recommend that you test the form response to understand bandwidth needs.

Supported versions of Internet Explorer and Microsoft Edge

The following table describes the Windows and Internet Explorer or Microsoft Edge versions supported for use with the Customer Engagement (on-premises) web application.

Windows versionInternet Explorer 10Internet Explorer 113Microsoft Edge
Windows 10Not supported1Not supportedSupported
Windows 8.1Not supported1Not supportedNot supported
Windows 8Limited support2Not supported1Not Supported
Windows 7Limited support2Not supportedNot supported

1 This version of Windows doesn’t support the version of Internet Explorer. More information: Internet Explorer 11 – FAQ for IT Pros
2 Supported with the classic web application. Not supported with Unified Interface apps.
3 Check requirements for individual apps, such as Customer Service Hub application requirements. Microsoft Internet Explorer 11 support is deprecated. We recommend that you use Microsoft Edge. More information: Deprecation announcement

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Although you may be able to use Internet Explorer 8, Internet Explorer 9, or an Internet Explorer and Windows combination that is not supported in the previous table, those web browsers are not recommended and are not supported with this version of Customer Engagement (on-premises).

Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.

Supported non-Internet Explorer web browsers

The Dynamics 365 for Customer Engagement apps web application can run in any of the following web browsers running on the specified operating systems:

  • Mozilla Firefox (latest publicly-released version) running on Windows 10, Windows 8.1, Windows 8, or Windows 7

  • Google Chrome

    • Google Chrome (latest publicly-released version) running on Windows 10, Windows 8.1, Windows 8, Windows 7, or Google Nexus tablet
    • Google Chrome (latest publicly-released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), or 10.10 (Yosemite)
  • Apple Safari (latest publicly-released version) running on Mac OS X 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite), or Apple iPad

To find the latest release for these web browsers, visit the software manufacturer’s website.

Important

  • Using plug-ins or other third-party extensions in your browser can increase load times on pages with lists of data.
  • Mozilla Firefox ESR (Extended Support Release) versions aren’t supported.

Supported versions of Office

To use Customer Engagement (on-premises) with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following Microsoft Office versions on the computer that is running the Customer Engagement (on-premises) web application:

  • Office 365

  • Office 2016

  • Office 2013

  • Office 2010

Microsoft Edge Beta Mac Download

For full Office 365 feature integration with Customer Engagement apps and Customer Engagement apps (on-premises), you'll need Office 365 Enterprise E3 or later. Skype for Business PSTN calling and conferencing requires Office 365 Enterprise E5. Other Office 365 plans are not supported. For more information on licensing and pricing, see:

  • Dynamics 365 pricing

Printing reports

Microsoft Edge Mac Requirements

The Reporting ServicesMicrosoft ActiveX control is required to print reports. If you try to print a report and the control isn’t installed, you’ll be prompted to install it. The installer package is named RSClientPrint.cab and can found on the SQL Server Reporting Services server at <drive>:Program filesMicrosoft SQL Server<MSSQL>Reporting ServicesReportServerbin.

Microsoft Edge Download Mac Free

See also

Note

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Microsoft Edge Mac Download

Microsoft Edge Mac Requirements

Can Microsoft Edge Run On Mac

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